Privacy Policy

Last updated: 12 October 2026

1. Introduction

This website is owned and operated by JuicySuite Limited, a company based in Hong Kong (“JuicySuite”, “we”, “our” or “us”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and safeguard personal data when you visit www.juicysuite.com and use our related services (together, the “Services”). We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “PDPO”).

By using the Services, you acknowledge the practices described in this Privacy Policy. This policy supplements any other terms that apply to the Services, including our Terms of Service.

2. Information we collect

2.1 Information you provide to us

We only collect personal data that you choose to give us. For example:

  • Contact and demo request form: your name, email address, phone number (optional), company name (optional), number of branches (optional), the topic of your enquiry and your message.
  • Email opt-out form: your email address.
  • Other communications: any information you include when you email us or otherwise get in touch.

2.2 Business clients using our platform

If your organisation uses the JuicySuite platform, we may also collect business and account information needed to provide the platform, such as contact details of your authorised users, login credentials, business information and records generated through use of the platform. How we process data on behalf of business clients is also governed by the agreement we have with that client.

2.3 Information collected automatically

When you visit our website, we and our service providers automatically collect certain information, such as your device and browser type, IP address, the pages you view, how you arrived at our website, and information stored in cookies and similar technologies. See section 5 for details.

3. How we use your information

We use personal data for the purpose for which it was provided, or for directly related purposes, including to:

  • respond to your enquiries and demo requests;
  • provide, maintain and support the Services;
  • send administrative information, such as service updates;
  • understand how our website is used so we can improve it;
  • measure the effectiveness of our advertising;
  • detect and prevent fraud and abuse; and
  • comply with legal obligations.

We will only use your personal data for direct marketing with your consent. You can opt out of marketing emails at any time using the link in our emails or our email opt-out page.

4. Disclosure of information

We do not sell your personal data. We may disclose personal data:

  • To service providers who help us operate the Services on our behalf, in categories such as cloud hosting, email delivery (Google Workspace), internal team messaging, website analytics and advertising measurement. They may only use the data to provide their services to us.
  • For legal reasons, where we believe in good faith that disclosure is required by law, or is necessary to identify, contact or bring legal action against anyone who may be harming the rights of others.
  • In a corporate transaction, such as a merger, acquisition or sale of assets, subject to appropriate confidentiality protections.
  • With your consent, or where it is necessary to fulfil the purpose for which you provided the data.

5. Cookies and analytics

5.1 What cookies are

Cookies are small text files that a website stores in your browser to remember your activity and preferences. Similar technologies, such as pixels and scripts, work in a comparable way.

5.2 Types of cookies we use

  • Strictly necessary: needed for the website to function properly.
  • Analytics: help us understand how visitors use the website so we can improve its performance and content.
  • Advertising: help us measure how well our advertising works.

5.3 Third-party services on this website

  • Google Analytics 4, loaded through the Google tag (Google LLC), to measure website traffic and usage.
  • Google Ads enhanced conversions (Google LLC). When you submit a demo request, your email address and phone number are normalised and hashed in your browser before being sent to Google, to help us measure the results of our advertising.
  • PostHog product analytics (PostHog Inc., hosted in the United States), to understand how visitors use the website. When you submit our contact form, the submission is also recorded in PostHog.
  • OpenAI Ads measurement pixel (OpenAI), to measure the effectiveness of our advertising.
  • Google Preferred Sources button (Google LLC), a script that lets you add JuicySuite as a preferred source in Google.

5.4 Controlling cookies

You can accept or refuse cookies through your browser settings, and you can opt out of Google Analytics with Google’s browser opt-out add-on. Please note that refusing cookies may affect how some parts of the website work.

6. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse, and our staff and contractors are required to respect the confidentiality of personal data. However, no transmission of data over the internet can be guaranteed to be completely secure.

7. Retention

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

8. Your rights under the PDPO

Under the PDPO, you have the right to request access to, and correction of, the personal data we hold about you. To make a request, please email [email protected]. We may charge a reasonable fee for processing a data access request, as permitted by the PDPO.

You may also opt out of direct marketing at any time.

9. International transfer

Our service providers may store or process personal data outside Hong Kong. Where this happens, we take reasonable steps to ensure the data continues to be protected.

Our website may contain links to third-party websites that we do not control. We are not responsible for their content or privacy practices, and we recommend reading their terms and privacy notices before providing any personal data.

11. Children

Our Services are not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

For more information about privacy in Hong Kong, please visit the website of the Office of the Privacy Commissioner for Personal Data (PCPD): https://www.pcpd.org.hk/